Booking Conditions

IMPORTANT

Once you have decided on the holiday you require, please carefully read the following Booking Conditions. These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, form the basis of your relationship with 153 Fish Limited (trading as Tours by Claudia E Selva), a company registered in Scotland  with company number SC650137 and registered office address of 3 Scotsmill Gardens, Blackburn, Aberdeenshire, AB21 0GA (‘153 Fish Limited’, ‘we’, ‘our’ or ‘us’) and with any supplier with whom you have a direct contract. Except where otherwise stated, these booking conditions only apply to holiday arrangements which you book with 153 Fish Limited (whether directly, through one of our authorised travel agents or our partners) and which we agree to make, provide or perform (as applicable) as part of our contract with you or, where we act as agent as set out below, arrange for you. All references in these booking conditions to ‘holiday’, ‘booking’, ‘contract’, ‘package’, ‘tour’ or ‘arrangements’ mean such holiday arrangements unless otherwise stated and ‘departure’ means the start date of those arrangements. In these Booking Conditions, ‘you’ and ‘your’ means all persons named on the booking or any of them as applicable (including anyone who is added or substituted at a later date).

1) YOUR CONTRACT

(a) If you book only one type of service with 153 Fish Limited (for example hotel(s) only) and unless otherwise advised at the time of booking, 153 Fish Limited acts only as a booking agent for the supplier of that service. Your contract for that service will be with that supplier (in these conditions referred to as the ‘Third Party Supplier’) and not 153 Fish Limited. The Third Party Supplier’s own terms and conditions will apply to that contract in addition to the applicable parts of these Booking Conditions.

(b) In all other cases your contract will be with 153 Fish Limited.

(c) When you make a booking the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:

  • has read these Booking Conditions and has the authority to and does agree to be bound by them;
  • consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
  • is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
  • accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

2) BOOKING, PAYMENT AND CONFIRMATION

(a) You may book by email, telephone, via our website or through one of our authorised agents. All bookings are subject to our Booking Conditions. We will communicate with you by email in relation to your booking (including sending you documents such as your confirmation invoice) if you book online or otherwise provide us with an email address. You must accordingly check your emails on a regular basis and should print and retain hard copies of all confirmation documents, e-tickets and other important communications. We will contact you by telephone if you do not provide us with an email address or we cannot, for whatever reason, contact you by email. Certain documents may need to be sent by post. References in these Booking Conditions to ‘send’ and ‘in writing’ include communication by email and via our online booking facility where applicable. You may contact us by email for any of the reasons mentioned in these Booking Conditions (for example, to request an amendment). All emails should be sent to: reservation@toursbyclaudiaeselva.com.

(b) A minimum deposit of £250 per person or 15% of your total holiday cost, whichever is greater, and any applicable visa fees (see clause 11(b)) must be paid at the time of booking. For some holidays, a higher deposit will be payable or it may be necessary to make full payment at the time of booking. This is usually the case where full payment for certain services, has to be made immediately after your booking is confirmed in order to secure that service or the price quoted at the time of booking. Where full payment is required at the time of booking, 100% cancellation charges will also apply from confirmation of booking in the event that you subsequently cancel. If you book after the balance due date, full payment must be made at the time of booking.

Where we act only as agent (see clause 1(a)), you will be advised of the applicable deposit and payment timetable at the time of booking.

(c) Where you book over the telephone and we are in a position to confirm your booking, a binding contract between you and 153 Fish Limited or between you and the Third Party Supplier, as applicable, will come into existence when we verbally confirm your booking. All other bookings will be confirmed and a binding contract will come into existence when we issue a confirmation invoice that will confirm the details of your booking and will be sent to you, or where you’ve booked through one of our authorised travel agents. If you book private travel arrangements or an extension to a group tour, your accommodation, etc will only be requested by 153 Fish Limited once the payment due at the time of booking has been received. Your confirmation invoice will indicate your requested package cost and you will be advised of any accommodation, etc that are still on request and not confirmed at the time the confirmation invoice is issued.

(d) Once payment has been made, any subsequent request to have that payment refunded and to pay by an alternative means may require you to pay an administration fee.

(e) It is your responsibility to check the confirmation invoice, and any other documents we send you carefully and to let 153 Fish Limited or your travel agent know immediately in the event of any error or inaccuracy, as it may not be possible to make changes later. Where we act only as agent for a Third Party Supplier we will have no responsibility for any errors in any documentation except where those errors were made by ourselves.

(f) The balance of the cost of your arrangements is payable not less than 90 days prior to departure, unless you are informed otherwise. If all payments are not received on time, we (or we acting as agent for the Third Party Supplier where applicable) are entitled to assume that you wish to cancel your booking and will retain the deposit paid as the applicable cancellation charge in accordance with clause 9(a). If we do not cancel straightaway because you promise to make payment but you still fail to do so, you must pay the cancellation charges shown in clause 9(a) depending on the date we (or we acting as agent for the Third Party Supplier where applicable) reasonably treat your booking as cancelled by you.

(g) (i) Providing full payment has been received, travel documents will be sent approximately two weeks before departure (Third Party Suppliers’ policies may vary) except for late bookings, where final documents will be sent as soon as possible, made available for collection or sent by courier upon the payment of a fee. (ii) For some countries you will be handed your internal train / hotel vouchers by your tour manager / 153 Fish Limited representative on arrival at your destination.

(h) 153 Fish Limited has included in the relevant prices all government taxes in the amount applicable at the time of booking that do not have to be paid locally. Those that have to be paid locally by you are extra and are your responsibility (such as international airport departure tax or local resort taxes). You will be advised of the amount of any such locally paid additional taxes where known before your booking is confirmed.

3) REDUCED MOBILITY / MEDICAL CONDITIONS / DISABILITIES / SPECIAL REQUESTS

The information you are provided with about your holiday before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. However, reduced mobility means different things to different individuals as individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability. If you suffer from reduced mobility or have any other disability or medical condition which may affect your holiday arrangements, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your needs. We may ask you to confirm full details in writing. Please promptly inform us in wr